Recent studies showed that more than half of the population of Australia has an access to the Internet; and half of these people create their connections through their mobile phones. Nowadays, a day without your mobile phone can feel like you have missed out on half of your life already. With your mobile phone, you can stay connected with anyone you want, any time you prefer, and anywhere in the world.
With sixty-three percent of the mobile phones out in the market having access to the Internet, there certainly is no reason not to master the changing tides especially for your business.
Mobile phones as virtual wallets
Having difficulties in remembering all the prices of a specific item? Don’t fret, for with your mobile phones, there would be no need to write down and list all prices of items from different stores.
Aside from using it for communication and transaction purposes, mobile phones can now be used for researching and canvassing prices of goods and services. Phones can now be used for storing and scanning the barcodes of the items you wish to purchase. You can now even purchase with your mobile phones. Telephone companies provide different means for storing money in accounts accessible by mobile phones.
Mobile phones for seamless interaction
Selling directly to the public via more than one distribution channel is csalled multi-channel retailing. Companies using this type of commerce offer various means of interaction with customers – inside their outlets, with mail order catalogues, through their websites, and even by making use of social media.
Establishment of various channels for customers is a strategy for increasing monthly revenues, improving publicity, gaining new customers, and enhancing customer-seller interaction. However, through your mobile phones, you can now progress your strategy from multi-channel retailing to omni-channel retailing.
This strategy focuses more on a seamless approach to customer experience. You can now use mobile devices, computers, televisions, and catalogues while ensuring consistency across all retail channels.
So what’s in it for you?
These facts boil down to one point: mobile phones are a key to customer satisfaction. Customers nowadays have developed a very keen eye in terms of purchasing products – they change their orders, their mind, and their expectations.
Take this to your full advantage, use different channels to help customers in making informed decisions. Show your products and services in as many channels as you can. This way, they can connect to your business whenever they want, wherever they want.
With mobile phones, you can ensure that customers shall be satisfied with their purchased products and services. By allowing them to access information about your business, they can decide ahead of time. All these shall save your time, energy, and resources. Who knows? Your customers might even be inside your competitor’s store while purchasing your goods.
Evaluate how mobile phones affect your customers’ lives. Discover how they use their phones. Find out how many mobile devices have access to your channels. Then provide them all their needs through these channels and guarantee their satisfaction.