Author Archives: Robert Phillips

About Robert Phillips

With over 15 years in the marketing field, Robert Phillips brings insightful marketing strategies that are useful for both small & medium sized enterprises. Robert Phillips is a full time marketing consultant to growing businesses around Australia. He is also a part time entrepenuer.

outstanding

It Pays to Know What Makes you Stand Out

Today’s market is already saturated. Given this environment, it has now been more important that we effectively reach out to attract more customers to our product or service.  Nothing attracts customers more than being different among the rest of the competition.

Do you happen to know what you have that your peers don’t? Are there benefits in choosing you among all the other providers? These are some of the most important questions to ask when you’re trying to differentiate yourself in a very saturated market. Below are some ideas that can help you answer these questions.

Telling your customers what you can do for them

One very important part of standing out is explicitly telling your customers how they would benefit from getting your products or services. One common mistake that most business owners make is that when they present, they only stick to the features and forget the benefits entirely.

Benefits basically answer the question behind every customer’s mind: “What’s in it for me?” If you can include the benefits in your marketing strategies, believe me, you will get more customers. Instead of writing that your business “provides quality accounting services for small and medium business,” you can also put in some benefits in the mix. With benefits in mind, you can now explicitly tell your customers that your business can “reduce tax expenses, therefore increasing profits and increasing efficiency.”

Avoid generic terms

Generic terms like quality, efficiency, or professional applies to all business. In marketing your product or service, stay away from these terms as much as possible. Instead of differentiating yourself from the rest of the competition, you’d be falling into the trap of being ‘one of them.’ Come up with a creative business proposition that you don’t normally see in competitors. It would even be better if you can come up with taglines and quips that you’ve created on your own.

Unique is Beautiful

In packaging your product or service, make sure that you identify the unique features and benefits of your product and make them your product’s crowning accessory. Moreover, ensure that your product has a different look from cheaper or more inferior products. If there’s a little bit of similarity between your packaging and a competitors’, make sure to change yours. Be creative and innovative in packaging your products as this might be the characteristic that makes your product jump out of the shelf when placed among the competition.

 It’s a Numbers Game

In promoting your product or service, always remember that it’s a numbers game. If your number of satisfied customers greatly outnumber the competition’s, then make sure you capitalize on that fact. Furthermore, publishing factual numbers available for your customers to view ensure that there’s transparency and your business has nothing to hide, therefore trustworthy.

Maximize the Potential of your Website

Keeping your website updated is another strategy that you can deploy in differentiating yourself from the others. No website updates mean that there is no business. You certainly don’t want your customers to think that your business is already closed. What you want to do is keep your customers coming back to your site because of very relevant and updated content on your site.

Research your Customers

The best way to differentiate your product from the rest is making them more targeted to a particular niche. You can get this information by asking your customers why they purchase from you and take note of their answers. You can also ask your customers as to why they chose your product among all the others. In finding out the reason for this, you can capitalize on it as your differentiating factor, and use that piece of customer data to attract more customers.

Don’t forget to Ask yourself

You’ve been looking at everything from all angles, revisiting your marketing, critiquing your product look, and interviewing your customers personally. Never forget the input of another important stakeholder in your business: you! Never forget to ask yourself the question of what sets you apart from your competitors. Your point-of-view also counts when it comes to finding out what separates your products and services from the rest of the pack.

sponsormarketing

Dealing with Sponsorships

Non-profit organizations,  sporting clubs, or sometimes enterprises will all benefit from getting financial backing from a sponsor. But, How exactly is sponsorship attracted?

When we talk about sponsorship, usually sports come in to mind. Let’s take a look at motorsports. Money is the number one driver for any motorsport. Getting into a great team is quite easy, provided that you can rake in an amount of about fifty thousand to eighty thousand dollars for the season. Unless you have this money on-hand, it means that in order to participate in a competition,  you would need to get financial backing from as sponsor.

Challenge is, getting a sponsorship isn’t quite a walk in the park; especially with today’s economic environment. Nevertheless, getting sponsorships are still quite feasible; and possible whether it’s for sport clubs, new businesses, or the like. I’d like to share with you some tips on how to get you those sponsors.

Being Proactive and Persistent

If this is your first time to consider getting a sponsorship, then most probably you’ll find it quite hard to approach. Let me share a motorsport analogy with you. Let’s say a car driver is a no-show on the starting grid during race day. This means that a race win will never come, no matter what happens.  The same thing goes for garnering sponsorships. If you’re not offering any proposals, then might as well forget any deals. In short, being proactive and persistent is the key to obtaining sponsorships.

Another important thing to consider is that getting sponsorships will always be a numbers game. You will always have the odds of closing a deal stacked against you. You will get lots and lots of rejections, but this is expected. What you can do on your end is to make sure that your success rate goes higher.

Return of Investment

Of course, similar to any other deal, your sponsors will expect something in return. In order to clearly present the return of your partner’s investment, you would need to present very clear plans on how to deliver value-add to your partner’s business. These strategies then become your proposal’s focus for appeal.

You can also consider some factors in coming up with those value-add plans. First consideration is that you always need to have tangible value-add to a partner’s business. You need to explicitly show that your partnership will bring certain benefits to both parties. Next, you can personalize your value-add plans to address the partner’s concerns like increase in customers, brand recognition, or increased sales.

Another consideration that you need to take note of is that can your team actually deliver the partner’s requirements? If you can deliver all the promises, make sure that you have detailed plans on how you’re going to achieve those goals.

Another important part of presenting the benefits of a partnership with a potential sponsor is to present a realistic return of investment to the partner. Very vague and general statements like generate more sales, attract more customers, or increase your margin won’t do.  You need to answer how you’re going to help them attain their goals as their partner.

Lastly, you would also need to consider evaluating the success of the sponsorship opportunity. In presenting your proposal, make sure to indicate what key metrics you will be using to measure the success of the partnership. These can be in different forms like website traffic, online sales, or in-arena sales, etc.

Always keep your promises

Most importantly, when engaging in sponsorship deals, always make sure that you keep your end of the deal. Not doing so would not only affect your integrity, but also will make you lose that sponsorship you worked so hard for. Not only that, since there was a bad experience conducting business with you, potential and future sponsorships with other providers might not even materialize.

Customer service team working in headsets. Focus placed on smiling man in back.

Customer Service with the Right Attitude

Customers are won by an impeccable customer service. And an impeccable customer service is defined by having the right attitude; but what exactly is the right attitude

In business, two attitudes are inherently seen in all its transactions. These are the selling attitude and the service attitude.

Whichever attitude you adapt, it will certainly dictate the semblance upon which your business will run. The sales attitude takes upon the mentality that everything else is a precedent of a sale. Every transaction has a subtle intention of selling. Sales attitude in itself is not wrong at all, without it, success is rarely met. So please don’t get the idea that you should reject the idea of sales attitude altogether. But when sales attitude is all there is in a business and nothing else, and then you should know that it is already rotting and is on its way down hill. Running a business with only an attitude of selling, you are taking a short term perspective that might lead to the demise of your legacy.

The service attitude however takes an entirely different precedent; it places the welfare of the customers as its top most priority. It emphasizes on the honest desire to extend a comprehensive solution to the myriad problems posed by the customers. It takes on the virtue of taking the initiative of truly helping the customers in the sincerest sense.
The following are the some virtues of an attitude of service principle:
• You deal with your pioneer clients with sincere intention of knowing their general interest, and offering them how you can help them with their endeavours.
• You do not isolate the client as mere cash cow; you rather treat them as family.
• You have to get involved with your clients’ lives, their concerns and accomplishments. You must give them the idea that you are more than willing to extend help in any way you could.
• You undoubtedly know your worth and you make certain that your clients know it too. You must be able to easily convey the contribution you could impart to your clients ‘lives.
• You support your clients in their start-up projects; you celebrate with them in their victories and cry with their failures. You become a part of their routine.

Don’t get the wrong idea that customer service is wasting your time babysitting your clients or being at their side always ready to utter the most comfortable flatteries. That clearly opposes my point; customer service rather is a disciplined association with your clients and being honest about your intention of helping them to the best of your ability. Customer service follows responsible scheduling. It is taking time to spend time with your clients without dangerously compromising the quality of time you spend with the other parts of your work. With the right attitude of service, you allow yourself to give your customers the best and yet practical service you could ever offer.

Sales attitude gives you the opportunity to make sale, but it is the attitude of service that keeps those sale coming.

billboard-advertising

Advertising; how to make it work when everything else fails

Advertising and marketing in all its forms burns so much cash. Unfortunately, for all its being expensive, there is even no way to trace which parts of the campaign are making the real impact to the target audience.

All these so called communications strategy seem like a hundred arrows shot at random until one hits the target; the problem is no one will ever know whose shaft hit the bull’s eye. There’s a sad side about any forms of advertisement, sad but worth pondering: no one really gives any thought whether the ads are posted or not or whether they are effective or whatsoever. No one really cares. It is understandable if the target audience is already indifferent to the various marketing communications strategy because to tell the truth, they could not already tell which ones to believe. The target audience are already saturated with hundreds if not thousands of advertisements every day; they are no longer delighted by its presence. Rather they maybe get pissed because it has become an unwelcome interruption with their routine which they consider to be far essential than anything you could ever offer.

The point here however is not to give up utterly all efforts of marketing communications nor you cease to strategize. What you need to do is to polish whatever it is you’ve got, make it simple and do it in a way that actively engages your target audience. The strength of your message will certainly matter; the other half of the whole thing is how you convey that message. So here are some of the steps that may help you say what you want to say the best way.

Make it brief – Anything you want to say, things that could really get the attention of your audience, compress and say it in 3 seconds. Make it simple and concise without actually losing the essence of your message. So you may have to be just creative enough to do this. It may be difficult for a while but when you already start going, everything else is a piece of cake. When people already start buying into your tag lines, that’s the time you pull them over to one side and spill everything you got with all the specifics and details.
Establish your principle – what makes a good advertiser from a bad advertiser is principle. A good advertiser knows what matters to him. Your principle will see you through when you are confronted by hard decisions.
Be specific– ambiguity does not play well in advertising. When you say things, say it in plain language. There is nothing to gain if you let things hung by the thread. Your target audience will appreciate your clarity when you are specific at all times.

Advertising is already hard enough; make your life simple by enforcing your clarity with your target audience.

viral-marketing

Anatomy of viral marketing campaigns

Viral Marketing may have already influenced you in so many other ways without you knowing it even exists. You do not know its entirety and how it works. Below are some tips that will make you understand the composition of viral marketing campaigns and how to apply it to your advantage.

Viral marketing works exactly in the same way biological virus does. It lets you spread the context of a product advertisement in as easy as flu is spread by sneezing. Viral marketing saturates a greater mass of people thus increasing its probability of making a sale whatsoever. It works powerfully because it spreads more likely in a form of byword chain; basically a heightened word of mouth advertisement. The principles of this kind of marketing are fundamentally the same with both small and big businesses, and that is to spread it using the people’s interconnected social profile as its medium. Below are some of the simple steps to follow when you want to start your own viral marketing campaigns.

Make your tag line brief yet catchy

Since more likely than not the products name come out even in the most ordinary conversations, it ensures advertising breakthrough. You must be creative enough to make and state your tag line/lines which contain the entire message about the product. The infamous line of Nike “Just do it” is exactly one of the best examples of viral marketing campaigns out there. It is concise yet it catches the interest of everyone, man or woman, young and old. It is so easy to remember that you keep repeating it you almost thought you are singing it.

Establish your status

Viral Marketing campaign is heavily dependent upon the name and reputation of a certain product. A poor service and sub standard products stifle the fun and speeds up the demise of your business. Viral Marketing reaches an unbelievable number of potential targets. Now if you have never been careful in taking good care of your legacy, then you will utterly bring the business down. The word spreads like wild fire whether it’s good or ill intentioned.

Offer incentives

Incentives can do a lot of things; for one, it gets people to talk about your business. Simple incentives will even do, such as books and any other useful stuff.

Give away free stuffs

People love freebies. It is one of the oldest tricks really. But no matter how old this trick is, it still works, and it works wonderfully.

Be resourceful

Viral marketing campaign is a battle of resources. The good thing is, in the advent of technology, resources are now accessible. Most of viral marketing today take form in the web, which actually gives you the idea that you can tap to the resources of any affiliate programs. You can even send emails using some of the free email directories. Lastly, take advantage of the popularity of the social media networks, and use it to your advantage.

Tapping the powerful grip of viral marketing campaign is one of the best ways to hit it big, so learn its anatomy, study how it really works.

lowcostcabin

Will backyard studios work?

I am not quite so sure I am so amenable anymore to the idea of having the house as an office at the same time. In the new place where we just moved to now looked like a cramped cage with not much space to move around. Imagine having to compete for space with the girls with all their whining and raised voices. I almost feel desperate already that I am beginning to entertain the idea of moving my office to a backyard studio, but I have no idea whether it will work

According to the latest survey published in Understanding Micro Business, 2008 survey showed that 69% of the people work home based. But there is no clear indications just what part of the house are they having as their office.
During weekends I even try to look for backyard studios or cubby houses just to weigh my options and to see if it suits my taste if ever indeed I’ll turn it into an office. I even take the liberty of trying to paint a picture in my mind of how exactly it will look like; complete with all utilities of comfort and entertainment. I even began adding details to my imaginary picture. I have already decided what kind of style it will take after, the cladding material, flooring materials among other things. All the more, I found out that backyard studios are not as expensive as I thought it would be, and as I began contemplating on these things, some questions emerged from my consciousness, like:

• Is it really worth to separate my office from home?
• Will it bring comfort or the other way around?
• Will things run differently from before?
• Will I enjoy the change?
• Will I be able to see the benefits rather than the shortcomings?

I’m quite sure there are a number of choices other than backyard studios. The choices just seem so endless where the options could be as tamed as the usual cubicle of a normal job and could also be as exciting as on the porch of a beachfront house.

I will really appreciate your input. Please let me hear your story especially if you have gone through the phases of working in a cramped space shared by your loved ones and if your office is somehow a little unusual. Your ideas will really help me see things in an entirely new perspective. I look forward to hearing from you soon.

book2

Common misconceptions of book writing

When you write a book, you could dramatically revolutionize your business, and consequently enhance you profile and augment your profits. In this article, I am about to correct the common misconception that any new author should know and think about.

1. The real money is not in royalties

Sometimes when we think of authors, we think of success, fame and adoration. Consequently, when we think of book writing, we imagine fortune, huge amounts of crisp bills. We love to think of all the things royalty checks can buy, but honestly if it is just royalty you are after, well, you can only buy so many. If only you knew just how little your cut is in every book sold, you’ll be surprised to learn that it’s just a penny compared to your mind’s creation. For a book sold at $20 dollars, you will only get a measly 80 cents, is it not heart rending? Did it break your heart huh? Well, this only shows that the real money in book writing does not come from royalty, it comes somewhere else.

2. Publishing contract is not necessarily needed

If you are a fiction writer, then you might need the resources of an established publishing company to ensure your success, but if you think about business development, your book’s publisher will not even count. I mean in business development, who would even care to know who printed the book. The target audience here are not teenagers but mature business individuals who are more interested in the context of the book than its publisher. I’ve been around the circuit of book writing and I found this principle to be exactly true over and over again. There is no clear indication that when you published with a known publisher, the outcome of developing your business is more dramatically influenced than when you chose to publish in a lesser known company. In the advent of the new technology in publishing, people could already publish to order through print-on-demand which is more practical in terms of usage, cost and artistic effect. Books published through print-on-demand (POD) technology have basically the same features as with the ones published traditionally.

3. You do not need to be a best seller

You are not under any obligation to be a best seller. Forget about selling your books “like pancakes”. As far as I know, I have a friend who sold out only as little as 200 books but has an equivalent impact of a million bucks. Your book could be your introductory guide and your avenue where you could freely introduce your ideas and products.

4. You do not have to be a naturally gifted writer.

Writing needs skill, for that I agree. But skill alone does not guarantee success especially if you intend to make a positive impact on your business. What you need to have is just being able to write it in a marketing point of view. Your book does not necessarily be of the same quality as that of poetry, as long as you know how to use it as a marketing tool to launch and jumpstart your own business.

Writing a book does not automatically make you rich, but its impact will resonate into the realm of businesses and change your life forever, for the better.

import-china

Six practical guides to a successful importing from China

The following are easy-to-follow guides that will get you through when you are in the business of importing trade from China. These will help you get a clear picture of the actual process so you could make the necessary preparations.

BE CONCIOUS WITH THE PROCESS OF PRODUCT DEVELOPMENT

Your top priority must be the product development of whatever it is you wish to import. You already must have established the needed designs of the product and its other necessary details. It will also greatly help if you already have enough information on the profile of your local competition. How you play your decisions will greatly impact your schedule during this phase. Moreover, the actual process in manufacturing your products and its packaging will also be the factor to determine the length of your timing.

CHOOSE THE RIGHT SUPPLIERS AND DO IT AT THE RIGHT TIME

In any import business, choosing the right suppliers is really very critical; it could very well affect the performance of your importing. Among the hundreds of suppliers out there, you need to choose the one who knows the importance of strict compliance to the given timeframe of the products they are expected to manufacture. It might be useful to tap local professionals to help you find screen the suppliers that you need, this way you could save a lot of time since the professional has a firsthand knowledge about the people and its local custom.
Remember that you only need to look and interact with any of the suppliers after you have been finished with your product development; it simply defies common sense to be talking with your suppliers without even having a detailed specifications and design of your product. Once you already have the suppliers that you will be agreeable with, and then you can already start negotiating the trading, shipment, payments and all the other necessary terms to avoid conflict in days ahead. Give an allowance of 2 to 4 weeks for this phase to come through; however, it may vary depending on the behaviour of other contributing factors.

DO THE SAMPLING

Sampling basically is the next step after you have already done the first 2 things mentioned above. Every supplier knows this, so this should go about without much hitch. Sampling cost could vary depending upon the interference of any contributing factor such as design complexity among others. Sampling usually takes 2 to 4 weeks. You might want to extend an allowance for any unexpected hitch along the way.

SEND THE PURCHASE ORDER

The next best thing to do is to draw the purchase order and have it delivered to the supplier. This is to be your sacred agreement and will help you crystallize the extent of the terms of the trade. The whole thing could take up to 4 weeks depending on the speed of the other contributing factors.

angry business woman pointing her watch

How to Manage Client Expectations

Mismanagement of client expectations could really damage your business name and its repercussions might be detrimental to your long term growth. Let me stress out a few key steps in managing client expectations.

1. Say it loud and bold

Be upfront. As long as you maintain your sincerest courtesy, being candid will for sure work for the benefit of all parties. Never leave anything ambiguous, it is much safer if you lay out your terms in the simplest manner possible. Also, be specific with you coverage including its corresponding boundaries.

2. If you said it, do it

Never even attempt to sugar coat your words, it will back fire in the end. Make your life simple, if you say things, and then mean it. Don’t go around announcing some promises when you do not even have the slightest idea how to go about what you have promised. It is plain foolishness to promise anything you cannot deliver. If someone approaches you for work and it happens that apparently you cannot guarantee a quality job, then at least have the decency to mention someone who could make a good work out of it. Being audacious will make you grow, but please do not do it if you will jeopardize other people’s business.

3. Show samples of your work

If you buy things from someone, you do not rely merely in his words right? For sure you will ask for a portfolio of his work so as to pacify your doubts. Clients certainly feel the same way. They would ask for the best samples of your work as a guarantee that indeed they have the right man to do their job for them.

4. Talk and work in your client’s language

When you work according to your client’s communication method, you are paying them the highest compliment you could ever offer. You are showing courtesy that are rarely seen nowadays. Clients will love the idea that the work you are doing for them speaks after their own manner and style because it captures their own identity. Do not go overboard though; just do in a way that is amenable to you.

5. Document everything

It won’t hurt to document everything, writing down anything necessary regarding the project. A follow up email with a brief summary of your discussion is a good idea of documenting and confirming of what you have discussed.

6. Be honest

Do not hide anything. There is no point of mentioning only your good points and not the shortcomings. Whether you like it or not, they will still find it anyway sooner or later. Tell your clients honestly of your actual capacity, capability and limitations. Speak to them about your victories and your challenges.

7. Establish boundaries

It’s okay to go extra mile in servicing your clients. It is even commendable to go out of your way to help them once in a while. But since you are in business, you have to set certain boundaries and limitations.

8. Draw an agreement and stick to it

Start only any project when you already have a signed agreement. Your agreement will serve as your binding contract and your guide as to the coverage and limitations of the project all the way through.

honest-work-from-home1

10 Ways To Have An Effective Home Office

There seems to be a number of cases which prove that indeed working from home works. Having a home office may not be for everybody, but for some who are doing it, the possibilities are boundless. You get to do more work with efficiency due to the absence of the unnecessary interruptions inherent in any regular offices.

There are countless advantages of having your office in the comfort of your home. You get to work at your own pace and manner while at the same time spending quality time with your family. The arrangement is a lot easier compared to working in a regular office with regular 8 to 5 job.

The real challenge with this set-up is in coming up with clear boundaries between office hours and family time. There must be a distinction of the two for it to work. Otherwise you might be caught up with the common loopholes most people make. Below are 10 of the practical ways to have an effective home office:

1. Make it a point to set your office physically separated from the comfortable places of the house. It is much easier to make a distinction between office and home if you will dress up your office in its appropriate tone.
2. Dress as if you’re not working from home. Working in your Pajamas will certainly not work. Act like you are actually working in a regular office.
3. Draw a clear line of the separation of your office, make it known to your family and loved ones and ask that they respect it for what it is.
4. Avoid the pitfall of overwork. Do your activities in a normal pace, without overworking or procrastination.
5. Set up decent furniture so as to create a comfortable, professional and conducive environment.
6. Acquire the best essential facilities and amenities for your office, ones that could help you become more efficient with your work.
7. Your home office must have its own communication facilities and make sure it is used only for official transactions.
8. Meet your clients somewhere else. As much as possible, do not schedule a meeting in your home office.
9. Do not hide in your office all the time; spend time outside every now and then. It keeps you refreshed and active.
10. Make sure to facilitate a proper storage for all the documents and any other office materials. This will help you keep an office with a touch of order in it.

A home office works if only you know how to make it work.